I am a certified Conversational Designer from the Soul Machines Academy and have worked on a number of digital assistants.

Recently I was hired to create a digital assistant for lead generation at a top UK investment firm. The client wanted a bot with a fun, casual personality in order to make the process of asking key investment questions as painless as possible.

Tone was important as we had to strike the right balance between humor and maintaining a professional attitude towards the serious matter of investing significant amounts of money.

I am experienced at working with Artificial Intelligence frameworks and flow diagrams and my digital assistants are distinguished by their engaging personalities and ability to create complex, human-like interactions.

FLOW DIAGRAM FOR CABLE CALL CENTER DIGITAL ASSISTANT